FAQ
1. Q: Are your products cruelty-free?
A: Yes, all of our cosmetic products are cruelty-free and not tested on animals.
2. Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress.
3. Q: Do you offer international shipping?
A: Yes, we offer international shipping. Additional customs duties and taxes may apply depending on your country's regulations.
4. Q: Can I return a product if I'm not satisfied?
A: No, unfortunately, we do not accept returns for products. We recommend reviewing the product details carefully before making a purchase.
5. Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard) and PayPal for payment.
6. Q: Are your products suitable for sensitive skin?
A: Many of our products are formulated for sensitive skin, but individual reactions can vary. We recommend checking the product details and consulting with a dermatologist if you have concerns.
7. Q: How long will it take to receive my order?
A: Shipping times vary based on your location and the shipping method you choose during checkout. Generally, orders arrive within 5-10 business days.
8. Q: Can I cancel my order after it's been placed?
A: No, once an order has been placed, it cannot be canceled or modified. Please ensure your order is correct before proceeding to checkout.
9. Q: Are your products suitable for vegans?
A: Many of our products are vegan-friendly, but some may contain ingredients of animal origin. Check the product descriptions for specific information.
10. Q: How can I contact your customer service?
A: You can reach our customer service team by emailing [zythuncosmetics@gmail.com] or by using the contact form on our website. We'll be happy to assist you with any questions or concerns.
A: Yes, all of our cosmetic products are cruelty-free and not tested on animals.
2. Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can use this number to track your package's progress.
3. Q: Do you offer international shipping?
A: Yes, we offer international shipping. Additional customs duties and taxes may apply depending on your country's regulations.
4. Q: Can I return a product if I'm not satisfied?
A: No, unfortunately, we do not accept returns for products. We recommend reviewing the product details carefully before making a purchase.
5. Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard) and PayPal for payment.
6. Q: Are your products suitable for sensitive skin?
A: Many of our products are formulated for sensitive skin, but individual reactions can vary. We recommend checking the product details and consulting with a dermatologist if you have concerns.
7. Q: How long will it take to receive my order?
A: Shipping times vary based on your location and the shipping method you choose during checkout. Generally, orders arrive within 5-10 business days.
8. Q: Can I cancel my order after it's been placed?
A: No, once an order has been placed, it cannot be canceled or modified. Please ensure your order is correct before proceeding to checkout.
9. Q: Are your products suitable for vegans?
A: Many of our products are vegan-friendly, but some may contain ingredients of animal origin. Check the product descriptions for specific information.
10. Q: How can I contact your customer service?
A: You can reach our customer service team by emailing [zythuncosmetics@gmail.com] or by using the contact form on our website. We'll be happy to assist you with any questions or concerns.